Terms & Conditions
Order Processing Policy
Once an order has been submitted via the check-out process, and the payment has been confirmed from the bank authorizing the funds from the credit card used to make the purchase, we begin to process the order. The customer will receive an automated invoice and an e-mail confirmation notice verifying that their order is being processed. Generally, order processing takes two business days to complete.
Once an order has been completely processed, it will, typically, be shipped within three business days (excluding weekends and holidays). The customer will receive an email notification indicating that the order has been shipped. The email communication will include all necessary shipping details, including the name of the shipping carrier, the tracking or identification number, and the expected date of arrival.
Personalized and certain other items require more time to process and/or ship, such as sports-fan and custom-made watches, fine jewelry products, and Himalayan salt products. This information is always included with the product information.
If there will be or is any delay in the order or shipping process, the customer will receive an email notification explaining the details and cause of the delay.
Shipping Policy
To ensure that your package arrives safely and securely, National Online Warehouse partners with shipping industry leaders, UPS, FedEx, Old Dominion, and the USPS. In accordance with the Order Processing Policy, customers will receive a shipping confirmation email that will confirm the specific carrier used for their order. Unless otherwise noted with the product information, orders are shipped via standard ground shipping. Some items may only be delivered curb-side only.
Shipping Charges
National Online Warehouse makes every effort to keep shipping costs as low as possible. The actual cost for shipping is based on the total value of your shopping cart, according to the chart below, and is applied at the end of the check-out process. The charges listed are for delivery to the continental United States ONLY. We do not ship to locations outside of the United States; there will be additional charges for delivery to U.S. locations that are outside of the continental area (including Hawaii, Alaska, Puetro Rico and U.S. military addresses). These charges will not be added to your order at check-out. A member of our Customer Service staff will contact you to arrange the additional charges.
Please note that certain items bear a shipping surcharge, in addition to the value-based shipping cost described above, because of size and/or weight. These surcharges are clearly shown on applicable product pages.
Because a product may be shipped directly from the warehouse of the manufacturer or distributor, orders that consist of several different products may require a different form of shipping for each item, and the items may arrive separately.
Shipping Cost Chart
Total Value-Base of Shipping
Shopping Cart Charges*
Up to $24.99 $ 8.95
$25 – $ 49.99 $ 10.95
$50 – $ 74.99 $ 12.95
$75 – $ 99.99 $ 15.95
$100 – $149.99 $ 18.95
$150 – $199.99 $ 21.95
$200 – $299.99 $ 23.95
$300 – $399.99 $ 25.95
$400 or greater $ 29.95
* – not including any additional surcharges
Jewelry and Watches
Jewelry and watches cannot be shipped to P O Boxes. They can only be shipped to street addresses and may require a signature upon delivery.
Return/Exchange Policy
We want you to be happy with your purchases. We attempt to make it convenient and simple to return purchases. You may exchange or return most merchandise for a full refund based on the original form of payment, within seven days of purchase. The original shipping charges are not refundable. In the case of an exchange, shipping for the new item will be free of charge.
Return Options
Every item on our website has the applicable return/exchange policy for that item clearly listed on the product detail page under the ?Return Policy? section, as described below:
Refundable
Any item classified as ?Refundable? may be returned, for any reason, to us for either a full refund or exchanged for another or similar item on our website. The customer must notify us that they elect a refund or exchange. Communication must be made either by email or telephone within seven business days from the time the item was delivered.
The customer will receive a confirmation e-mail from us that will include a Refund/Exchange Request Form and shipping/mailing instructions. The original invoice plus the Refund/Exchange Form must be included in the
package along with the item. In the case of an exchange, the customer must indicate the reason(s) for the
exchange and the replacement item being requested. Please refer to additional instructions for Exchange Items below. Please note the Special Instructions listed below when returning an item by mail.
We will process your return within seven days of receipt, though it may take longer to appear on your credit card statement.
Exchange Only
Any item classified as Exchange Only may be returned, for any reason, for an exchange of another or similar item on our website. The customer must notify us that they elect an exchange. Communication must be made either by email or telephone within seven business days from the time the item was delivered.
The customer will receive a confirmation e-mail from us that will include a Refund/Exchange Request Form and shipping/mailing instructions. The original invoice plus the Refund/Exchange Form must be included in the
package along with the item. The customer must indicate the reason(s) for the exchange and the replacement item being requested. Please note the Special Instructions listed below when returning an item by mail.
The customer will not be charged for shipment of the replacement item. If the requested replacement item is not available, the customer will receive a refund to the credit card used to make the original purchase. If the replacement item costs more than the original item, the customer will be charged the difference, which will be charged to the credit card used to make the original purchase.
Exchange for Wrong Item, Damage or Defective Item
If the item that was shipped is the wrong item, is damaged or defective upon delivery, or does not meet the specifications listed on the product detail page, it may be returned for an exchange of a similar-replacement item only.
The customer must notify us immediately by telephone, at 1 – 800 – 975 – 7804, extension 0, within three business days from the time the item was delivered.
The customer will receive a confirmation e-mail from us that will include a Replacement Item Form and
shipping/mailing instructions. The original invoice plus Replacement Item Form must be included in the package along with the item. Please note the Special Instructions listed below when returning an item by mail.
Special Instructions when returning an item by mail:
- Include all original packing materials, manuals and accessories.
- Include the proper Return form.
- We recommend that you return items via UPS ground or insured USPS for proof of delivery and that you use the original shipping carton and packing materials.
- We will cover all reasonable and customary ground shipping fees if the wrong item was shipped or if the product was damaged or defective upon delivery according to our Return Policy. If the product was not wrong, defective or damaged, or is not an exchange, you are responsible for all shipping charges.
- Please do not return items by COD. Any charges incurred by National Online Warehouse for COD shipments will be subtracted from the amount of the returned item. You will be refunded the difference. If the COD cost exceeds the value of the returned product, the credit card used for the original purchase will be charged for the remaining balance.
Backordered Products
A backordered product is a product that is temporarily out of stock. You will know a product is backordered prior to ordering if you see the message on the product detail page.
If a product you have already ordered becomes backordered, you will be sent an email notification. After receiving this email, you can choose to wait for the item or cancel your order.
Backorders remain active for 30 days. If backordered items are not available within 30 days, they are automatically canceled. 5 days before it is scheduled to cancel you will receive an e-mail which will ask you if you would like your backorder to be extended. At that time, you may extend the backorder by contacting Customer Care. Extension periods vary by product.
If you decide to cancel your order because it has become backordered, you will receive a full refund to the same credit card that was originally used to place the order.
Missing Item or Damaged Product Fee
A ?Reduced Condition Fee? will be assessed to any item that was received by the customer in ?new? condition that is then returned damaged or missing any part or component(s).
Any item that does not contain the original UPC code cannot be returned.
National Online Warehouse reserves the right to deny any return.
Using Digital Coupons
Digital Coupons, unlike credit or debit cards, are debited at the time an order is placed. Digital Coupons will automatically be redeemed to purchase totals, up to the total purchase amount. Digital Coupons must be used prior to their noted expiration date and within a single transaction. A coupon cannot be replaced if it is lost, stolen, deleted, or if you cancel or return your purchase. In the event of a reduction in price below the coupon value, the excess value of the coupon will not be refunded.
Order Acceptance and Confirmation Policy
After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.
Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The National Online Warehouse Website reserves the right at any time after receipt of your order to accept or decline your order for any reason.
TERMS OF USE
The of Terms of Use here-in states the terms of use under which you (also referred to as ?user?) may access, interact with, and otherwise use this website and the Privacy Policy applicable to the website.
Welcome to the National Online Warehouse Website. By using the National Online Warehouse Website YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below), LEGAL NOTICES, PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the National Online Warehouse Website.
These terms are subject to change and may be modified at any time, and any such modification shall be effective immediately upon posting of the modified agreement or terms on the website.
References to National Online Warehouse herein refer to National Online Warehouse, LLC, or their affiliates, subsidiaries and designees as deemed appropriate by National Online Warehouse, LLC.
National Online Warehouse reserves the right to make changes to the National Online Warehouse Website and its Conditions of Use and Legal Notices at any time. Each time you use the National Online Warehouse Website, you should visit and review the then current Conditions of Use, Legal Notices and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the National Online Warehouse Website, its content or Conditions of Use and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using the National Online Warehouse Website.
Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.
Disclaimers and Limitation of Liability
By using the National Online Warehouse Website, you expressly agree that use of the National Online Warehouse Website is at your sole risk. Neither National Online Warehouse nor its parent company, affiliates, subsidiaries, or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, “Associates”) warrant that use of the National Online Warehouse Website will be uninterrupted or error-free. Neither National Online Warehouse nor its Associates warrant the accuracy, integrity or completeness of the content provided on the National Online Warehouse Website or the products or services offered for sale on the National Online Warehouse Website. Further, National Online Warehouse makes no representation that content provided on the National Online Warehouse Website is applicable to, or appropriate for use in, locations outside of the United States. National Online Warehouse specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by National Online Warehouse shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.
Under no circumstances shall National Online Warehouse or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the National Online Warehouse Website, including but not limited to reliance by you on any information obtained from the National Online Warehouse Website that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of National Online Warehouse has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the National Online Warehouse Website. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Intended for Users Over 13
The National Online Warehouse website is intended for use by individuals 13 years of age or older. This website is not directed to children under the age of 13. Users under the age of 13 are advised to get assistance from a parent or guardian to use this site.
Product Displays
The National Online Warehouse Website attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the image you see matches the product exactly, especially since the view depends, in part, upon the monitor you are using.
Errors on the Site
Prices and availability of products are subject to change without notice. Errors will be corrected where discovered, and National Online Warehouse reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, National Online Warehouse will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
Pricing Policy
Our website prices and selection generally match those you may find at one of our retail or flea market venues or home parties. However, prices and offers may vary between the venues and this website.
Change in Price
We will refund 100% of the difference if a price on the National Online Warehouse website is reduced within 15 days of the shipping, pickup or special delivery date. You may receive the lower price only by calling 1-800- 975-7804. We will honor the lower price only if it is displayed on our Website when you notify us.
Sales Tax
Sales Tax will automatically be charged to all orders that are shipped to the state of Connecticut, in compliance with the applicable Sales Tax Code. The sales tax for such purchases is 6%.
Right to Download
You may only download Content displayed on the National Online Warehouse Website for non-commercial, personal use provided you also retain all copyright, trademark and other proprietary notices contained in the material, do not modify or alter the material and do not copy or post the material on any network computer or broadcast the material in any media. It is strictly prohibited to modify, transmit, distribute, reuse, repost, “frame” or use the content of the National Online Warehouse Website including the text, images, audio and/or video for public or commercial purposes without written permission from an authorized representative of National Online Warehouse. It is strictly prohibited to download the images of the products for sale within this site.
Proprietary Rights
All content included on or comprising the National Online Warehouse Website including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material is protected by copyright, trademark, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future.
Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part.
The National Online Warehouse logos and other trademarks on the site are the property of their respective owners and are owned by, licensed to, or, where required, used with permission by National Online Warehouse and may not be reproduced, copied, or manipulated in any manner without the express, written approval of the trademark owner.
By using the National Online Warehouse Website, you agree that any information (except for purchase information), materials, suggestions, ideas or comments you send to National Online Warehouse or any other third party using the National Online Warehouse Website is non-confidential. By submitting any solicited or unsolicited information using the National Online Warehouse Website, you grant National Online Warehouse an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever to the extent permitted by law.
Applicable Law
The National Online Warehouse Website is created, operated and controlled by National Online Warehouse in the State of Connecticut, United States of America. The laws of the State of Connecticut will govern the Legal Notices and Conditions of Use without giving effect to any principles or conflicts of laws.
Links to Third Party Vendors
The National Online Warehouse Website contains links to other sites operated by third-parties, including but not limited to third-party sites that display the National Online Warehouse trademarks (“Third-Party Site(s)”). These links are available for your convenience and are intended only to enable access to these Third-Party Sites and for no other purpose.
National Online Warehouse does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any Third-Party Site or its content. A link to a Third-Party Site on the National Online Warehouse Website does not constitute sponsorship, endorsement, approval or responsibility for any Third-Party Site. National Online Warehouse makes no representation or warranty as to any products or services offered on any Third-Party Site.
The conditions of use and privacy policy of any Third-Party Site may differ substantially from the Conditions of Use and Legal Notices that apply to your use of the National Online Warehouse Website. Please review the conditions of use for all Third-Party Sites for more information about the terms and conditions that apply to your use of Third-Party Sites.
Security
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account and password.
The National Online Warehouse Website may only be used for lawful purposes. Users are prohibited from violating or attempting to violate the security of the National Online Warehouse Website, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) using the website for unintended purposes or trying to change the behavior of the site; (c) attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization; (d) attempting to interfere with service to any user, host or network, including without limitation via means of submitting a virus to the site, overloading, “flooding,” “spamming,” “mailbombing” or “crashing;”; (f) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability; or (g) forging communications on behalf of the Website (impersonating the National Online Warehouse Website) or to the Website (impersonating as a legitimate user). Sending unsolicited and unauthorized e-mail on behalf of National Online Warehouse, including promotions and/or advertising of products or services, is expressly prohibited. Violations of system or network security may result in civil or criminal liability.
You agree not to use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search the National Online Warehouse Website other than the search engine and search agents provided by National Online Warehouse or generally publicly available browsers.
Termination of Use
National Online Warehouse may, in its sole discretion, terminate your account or your use of the National Online Warehouse Website at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. National Online Warehouse reserves the right to change, suspend, or discontinue all or any aspects of the National Online Warehouse Website at any time without prior notice.
OPERATION OF THIS SITE
National Online Warehouse, LLC is the owner and operator of this website.
The National Online Warehouse website address is www.nationalonlinewarehouse.com. The mailing address is 1127 High Ridge Road, #307, Stamford, CT 06905.