Privacy Policy

The Privacy Policy of National Online Warehouse, LLC applies to our website at www.nationalonlinewarehouse.com, our eBay store, any retail location, trade show, home party, or market venue at which we sell our products, as well as any other location or enterprise under our auspices where we may collect personal information.

National Online Warehouse is committed to protecting your personal information and does not request personal information via e-mail or telemarketing.  If someone contacts you in this manner and requests personal information on behalf of National Online Warehouse: DO NOT RESPOND.  Either disregard or delete the message.  These inquiries are not from us.  We want your personal information to remain private.  If you have any questions about National Online Warehouse’s privacy practices, contact us at privacymanager@nationalonlinewarehouse.com or call 1-800-975-7804, extension 702.

Your Privacy is Very Important:

At National Online Warehouse we seek to provide products, services, and offers of excellent value to our customers and those who visit our website.  We value the trust you place in us, and the relationship we have with our customers.  We are committed to responsible information-handling practices.  We use the information that we collect from our interactions with you and other customers, and from other parties, to help us achieve this goal.

We recognize and respect your privacy.  Accordingly, we have procedures intended to ensure that your personal information is handled in a safe, secure, and responsible manner.  National Online Warehouse follows these privacies principles both online and offline in the collection, use, sharing, and security of customer information.

The following Privacy Policy describes the information and privacy practices for National Online Warehouse and all other locations, occasions or events where your personal information is collected by, or on behalf of, National Online Warehouse.  When you provide us your personal information, you consent to the information practices provided in this policy.

This policy may not apply to websites that are accessible through National Online Warehouse sites.  Our websites may contain links to other sites operated by third parties, including but not limited to third-party sites that may display the National Online Warehouse logo or other trademarks.  You are encouraged to read the privacy policies of those other sites.

Primary Collection of Information:

We collect information whenever you:

• shop on our website;
• shop at one of our market venues;
• shop at one of our home parties;
• order products from our catalog; or
• place an order over the telephone.

We obtain from you the information we need to complete the transaction, which we need to process and fulfill your order and notify you of order status.  This information may include, your:

• name;
• address;
• telephone number;
• driver?s license number;
• birth date;
• e-mail address;
• shipping address.

If you use a credit or debit card or pay by check, it will include information related to your account, such as card account number, expiration date, and security code number, or bank routing number and checking account number.

Additional Collection of Information:

We may collect additional information if you choose to use or participate in one of our:

• promotions;
• clubs;
• programs;
• surveys;
• home parties;
• or other various services.

From your transactions and other interactions with us, we may obtain other additional information concerning the specific products or services you purchase from us, including personal preferences (such as product wish lists, hobbies, and likes or dislikes relating to the products we offer).  Other instances where we may ask you to voluntarily provide personally identifiable information include if you subscribe to our email program, club membership, or when you enter a sweepstake, discount, gift certificate or promotional program.

Additionally, in order to provide you with goods and services designed to meet your needs, we may collect demographic information (such as number of household members, age, and gender), purchase preference information, and/or mailing lists from third parties.  We use this information to customize your experience on our website and to provide you with the most relevant products and services.

Using Collected Information:

We use the collected information to improve your overall shopping experience and for other purposes, including:

• to complete your purchase transactions;
• to provide the services you request;
• to improve and provide superior customer service;
• to contact you about the status of your order;
• to administer promotional, membership, discount, sweepstakes, gift certificate or home party programs;
• to offer new products and services;
• to identify your product and service preferences, so that you can be informed of new or additional products, services, and/or promotions that may be of interest to you;
• to improve the effectiveness of our websites, market venues, marketing endeavors, services, and special offers;
• to conduct research and analysis;
• to send marketing communications;
• to notify you of product recalls or provide other information concerning products you have purchased.

Information We Receive from Others:

If you provide us with information about others, or if we receive your information from others, we will only use that information for the specific reason it was provided.  Examples may include providing a friend or family member?s:

• shipping address in order to receive a special offer ;
• personal information to receive a gift certificate;
• personal information as part of our Refer a Friend Program;
• personal information to invite them to a home party;
• or other scenarios.

National Online Warehouse may also obtain consumer information from third-party providers in order to increase our understanding of our customers, to identify new customers, or to improve our database.

Information We Share with Others:

National Online Warehouse does not rent or sell customer information to outside marketers.  However, we may need to share your personal information with certain trusted third party service providers (such as our affiliates, agents, distributors, manufacturers, drop shipping managers, or representatives) who may need access to your information in order to provide such operational or support services necessary to effectively complete the transaction of your order on our behalf.

We may also provide your information to our third-party affiliates or service providers, or for other limited purposes on our behalf, such as:

• processing credit card or debit card payments;
• delivering packages and/or orders;
• maintaining our club, membership, referral, discount, or home party program ;
• sending marketing and other special announcement communications;
• scheduling and/or performing special deliveries;
• fulfilling gift certificate programs;
• conducting research, analysis, or survey management;
• sending regular mail and/or e-mail on behalf of National Online Warehouse.

To ensure the confidentiality and security of your information, all of our service affiliates or third-party service providers must agree to safeguard your information in strict compliance with our policy, may only use the information to specifically perform the service requested by National Online Warehouse or for which they were contracted or hired, and must take reasonable measures to ensure that your personal information is secure.  We limit the information we provide to our affiliates and third-party service providers to only the information we believe is appropriate to enable them to carry out their responsibilities under our agreement with them.

Within National Online Warehouse, we protect against unauthorized disclosures by limiting access only to those of our employees who need the information to do their jobs.  We inform all of our employees about their responsibility to protect our customer?s privacy and we give them specific guidelines and regulations for adhering to the business standards, privacy policy, and ethical practices that reflect the proud tradition of National Online Warehouse.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law.  We also reserve the right to report to law enforcement authorities any activities that we, in good faith, believe to be reasonable in order to protect the rights, property, or safety of others or ourselves.  In the event of a sale of all or part of this business, or any business we legally own, we may share customer information related to that business as part of the transaction.

Choices Regarding Collected Information:

National Online Warehouse is an opt-out organization.  Once we receive your information, we may send you marketing communications that contain valuable offers, promotions and other content.  You always have the ability and right to opt-in or opt-out of receiving future marketing communications from us.

To opt-out of receiving marketing communications from National Online Warehouse, you may do any of the following:

(1) Follow the directions on a marketing e-mail or direct mail marketing communication.  All marketing communications from National Online Warehouse will tell you how to stop receiving them.

(2) Call 1-800-975-7804, extension 702, and provide your current contact information and indicate your desire to no longer receive future marketing communications from National Online Warehouse.

(3) Send an e-mail with your current contact information to:

privacymanager@nationalonlinewarehouse.com

(4)  Or send a writtetn request, with your current contact information to:

National Online Warehouse, LLC
Attn: Privacy Manager
1127 High Ridge Road  #307
Stamford, CT 06905

If you send an e-mail or letter request, please be sure to include your full name, address, phone number, and e-mail address and indicate specifically what kind of marketing communication(s) you wish to stop receiving. National Online Warehouse will make every effort to implement your request as soon as possible.

Please note that it may take up to:

• 7 days for e-mails
• 21 days for telephone calls
• 4 weeks for direct mail

Until the change takes effect, you may still receive marketing communications from us.  Also, please note that, although you may have opted out of receiving marketing communications from us, you may still receive business-related communications such as order status or confirmations, product recall information, club or membership program news, information, or updates or other organization-related communications.

Accessing and Updating Your Information:

You can personalize your experience at www.nationalonlinewarehouse.com when you become a member.  By registering as a member, you will be able to take advantage of the many special promotional and discount programs, as well as receive marketing announcements and news information, that are designed exclusively for our registered members.  You will also be able to tell us what products and services interest you, your billing and shipping preferences, and whether you wish to receive e-mail about our special promotions, discount offerings, or home parties.

Once you are registered as a member, you can review and maintain your account information at anytime, by clicking on the Customer Log-In link, located at the top right-hand corner of the www.nationalonlinewarehouse.com home-page.  Your account information is secure and is accessible only by using a password that you select.

Additionally, you can update your information by:

(1)      calling 1 – 800 – 975 – 7804, extension 702;
(2)      sending a request to: operations@nationalonlinewarehouse.com
(3)      sending a written request to:

National Online Warehouse, LLC
Attn: Business Office
1127 High Ridge Road  #307

Stamford, CT 06905

If you send an e-mail or written request, please be sure to indicate your current contact information and the requested changes you would like made.

Security – The Privacy of National Online Warehouse Customers:

Whether you are shopping online, at a home party, or at one of our other market venues, we have security measures in place and take reasonable precautions to protect against loss, misuse, and unauthorized access of your personal information under our control.

Because the protection of your information is a high priority, we use encrypted technology, such as Secure Socket Layering (SSL), to protect your personal credit or debit card information, including account number, while it is transmitted over the Internet between your computer and our website?s servers.  SSL is the standard technology for secure online transactions.

If unauthorized charges (as determined by your card issuer) are made on your credit or debit card as a result of purchases made on www.nationalonlinewarehouse.com utilizing our secure servers, we will reimburse you for up to $50 of any amounts you are required to pay by the card issuer.  Also, under the Fair Credit Billing Act, your credit card provider cannot hold you liable for more than $50 of unauthorized charges on a credit card.  Your liability for unauthorized use of a debit card may be higher, but many debit card issuers voluntarily apply the $50 limit to their cards as well.

Note: You must promptly notify the card issuer pursuant to its rules and regulations should you suspect unauthorized use of your credit or debit card.

The Use of Cookies and Other Technologies:

National Online Warehouse may use cookies to create a more personalized shopping experience for our members and visitors to our site.  A ?cookie? is a small file stored by your web browser on your computer?s hard drive.  Cookies allow us to recognize who you are when you arrive at our site by associating the anonymous identification numbers in the cookie with other information you as a customer have provided us.  They allow us to ?remember? information about your preferences and session, and allow you to move within areas of our website without reintroducing yourself.  That customer information is stored in our secure database.  At no time is your personally identifiable information (name, address, phone number, account and credit card number) collected or stored within one of our cookies.

Cookies allow us to understand how you clicked to our site by collecting the address (or URL) of the website that you came from, what pages you visit and click on during your visit, and any search terms you may have entered on our site, among other things.  Our website may also use other technologies to track which pages of our website visitors view.  Knowing who you are and how you prefer to shop allows us to improve your shopping experience and speeds up the check out process.  We do not use cookies to track your activity on sites other than those operated by National Online Warehouse.

Accepting cookies through your web browser is your personal choice.  Most browsers allow you to exercise control over cookie files on your computer by erasing them, blocking them, or notifying you when such a file is stored.  Please familiarize yourself with your particular browser?s instructions for this functionality.  You can still shop and purchase from www.nationalonlinewarehouse.com even if you set your browser to disable cookies.  However, please note that, if you choose to disable cookies, you may not be able register as a member, nor take full advantage of the exceptional shopping experience that may be specifically tailored to your needs.

National Online Warehouse may use third-party service providers or advertising companies to place advertising at other sites across the Internet.  They may collect anonymous information about your visits to our website and your interaction with our ads and/or e-mail communications.  They may also use information about your visits to this and other websites or email communications to help us develop and provide advertisements about goods, services, and offers that may be of interest to you. Third-party service providers may assist in the collection and analysis of this data, but at no time is any of your personally identifiable information accessed or shared in this process.

We, also, may collect non-personal information about how users navigate through our website.  We may, then, aggregate this information in order to improve our site, and we may share this information with our affiliates or other outside companies.  This aggregated information does not contain individual names or personal data?so it does not identify you or any other customer.

The Privacy of Children:

The online privacy and safety of children is very important to us.  We do not knowingly collect any personal information from children under the age of 13 on our website.

Further Information:

We may change our Privacy Policy from time to time.  When considering any change, your privacy will remain a priority.  If we change our Privacy Policy in the future, we will let you know by posting the updated policy on this website.  We encourage you to check our policy periodically.  You can tell if it has changes by checking the revision date at the bottom of this page.  If you would like further information, or have any questions about our Privacy Policy:

•  please write us, at: National Online Warehouse, LLC, 1127 High Ridge Road #307, Stamford, CT 06905, Attention: Privacy Manager;
• call us at 1 – 800 – 975 – 7804, extension 702; or e-mail us at                     privacymanager@nationalonlinewarehouse.com

Approved:  November 19, 2006
Updated:   November 19, 2006